ITS - CSU Institucional

IT Outsourcing and Data Center Management

DNA in critical mission acquired in + 25 years of history

Private Cloud Computing on Demand

ITS Solutions

Cloud Computing

Managed Hosting

End User Service

Disaster Recovery as a Service

Managed Services

Availability and implementation of the private and public cloud computing model;
Hybrid cloud: private cloud + public cloud – a hybrid model that allows the provision, management and integration of multiple clouds;
Self-service computing resources;
Collection of services consumed on demand;
Creation of service catalogs, including the respective service levels (SLA);
IT service standardization and automation – cost reduction and increased use of the installed computer facilities;
Recovery as a service: protection of data and applications in the event of interruption or loss of information, allowing full recovery of the data stored in the cloud; and

CSU’s own proven methodology for the journey to the cloud, through its Private Cloud with public architecture and local/global partners

M3 is a methodology developed by CSU to facilitate the Cloud Journey of customers and that divides the process into 3 distinct but complementary phases.

M1 – Match

Transform

Visa Elencar Potential environments eligible for migration. It has a characteristic of being very brief

M2 – Move

Simplifies

Migration happens. Nete moment, the focus is to preserve availability and eventually optimize the environment

M3 – manage

Re-ve

Environmental Management

Secondary Data Center at Belo Horizonte – Distance of 500 km and Cloud Based;
Replication via internet – Without the necessity of specifics L2L links;
Public Cloud as DR – AWS, Azure or Bluemix utilization as a DR option;
Low cost – DR needs to be financially justified.

24×7 Managing and Supporting services through a totally capable NOC for traditional and Cloud environments;
Public Cloud environment management with optimized tools and procedures to offer higher control and availability;
Support to the main operating systems, database, middlewares and market ERP’s;
IT infrastructure security management in compliance to the main international standards with the PCI certification;
Optimized tools and procedures drawn for cloud.

+ strategic partnership with:

Infrastructure Management

Our IT infrastructure management services have helped our clients reduce costs without losing quality, while obtaining efficiency gains, all thanks to our Datacenter, which was built to meet private cloud demands, enabling flexibility and scalability. Given these resources, we have boosted growth with increased capacity to respond to ever-changing markets.

Through our on-demand infrastructure, our client can consume:

Infrastructure as a service;
Disaster recovery as a service; and
Backup as a service, among others.

Environments Management:

Framework for integrated event monitoring;
Management and support of operating systems, databases, middleware and commercial applications, both in client-server architecture and in web applications;
Batch production and processing: process implementation and execution using automation tools;
Connectivity and network management;
Implementation and support of LAN networks and their several components.

End – User Service – Help Desk e Field Services

In order to always provide excellent services to its clients’ users, CSU delivers special and exact service, focusing on ensuring more efficient IT using new technologies such as bots, analytics and others.

Our Service Desk and Field Services deliver:

Remote service through multiple channels of interaction (remote control, chat and telephone);
User incident management;
Dispatch of calls to other partners of our clients;
Management of escalation of internal and third-party incidents;
Focus on FCR – First Call Resolution;
Self-support;
Management of the SLAs agreed with our clients;
Local support;
Support for VIP users;
Hands & Eyes;
IMAC/D;
Inventory management;
24×7 support.

Secondary Data Center at Belo Horizonte – Distance of 500 km and Cloud Based;
Replication via internet – Without the necessity of specifics L2L links;
Public Cloud as DR – AWS, Azure or Bluemix utilization as a DR option;
Low cost – DR needs to be financially justified.

24×7 Managing and Supporting services through a totally capable NOC for traditional and Cloud environments;
Public Cloud environment management with optimized tools and procedures to offer higher control and availability;
Support to the main operating systems, database, middlewares and market ERP’s;
IT infrastructure security management in compliance to the main international standards with the PCI certification;
Optimized tools and procedures drawn for cloud.

Competitive Advantages

Expertise Over 25 years of experience in mission-critical operations, processing more than 6 billion means of payment transactions.
Flexibility Fees based on consumption.
IT Governance Best market practices such as ITIL and CoBIT, without disregarding the controls of decision-making rights of each of our clients.