ITS - CSU Institucional

IT Outsourcing and Data Center Management

DNA in critical mission acquired in + 25 years of history

Private Cloud Computing on Demand

ITS Solutions

Cloud Computing

Managed Hosting

End User Service

Disaster Recovery as a Service

Managed Services

Availability and implementation of the private and public cloud computing model;
Hybrid Cloud: private cloud + public cloud – mixed model that allows the provision, management and integration of multiple clouds;
Obtaining computing resources in the self-service model;
Collecting services consumed on demand;
Creating catalogs of services and their respective levels of services (SLA);
Standardizing and automating IT services – cost reduction and greater use of the installed computer park;
Recovery as a Service: protection of data and applications in situations of interruption or loss of information, allowing full recovery of the data stored in the cloud;
CSU’s own proven methodology for the journey to the cloud, through its Private Cloud with public architecture and with the extension of our local/global partners

M3 is a methodology developed by CSU to facilitate the Cloud Journey of customers and that divides the process into 3 distinct but complementary phases.

M1 – Match

Transform

Visa Elencar Potential environments eligible for migration. It has a characteristic of being very brief

M2 – Move

Simplifies

Migration happens. Nete moment, the focus is to preserve availability and eventually optimize the environment

M3 – manage

Re-ve

Environmental Management

Secondary Data Center at Belo Horizonte – Distance of 500 km and Cloud Based;
Replication via internet – Without the necessity of specifics L2L links;
Public Cloud as DR – AWS, Azure or Bluemix utilization as a DR option;
Low cost – DR needs to be financially justified.

24×7 Managing and Supporting services through a totally capable NOC for traditional and Cloud environments;
Public Cloud environment management with optimized tools and procedures to offer higher control and availability;
Support to the main operating systems, database, middlewares and market ERP’s;
IT infrastructure security management in compliance to the main international standards with the PCI certification;
Optimized tools and procedures drawn for cloud.

+ strategic partnership with:

Infrastructure Management

Our Management services for IT Infrastructure have helped our clients to reduce costs without losing quality and with gains in efficiency, all through our Datacenter that was built to meet the demands of Private Cloud, enabling flexibility and scalability. Given these skills, we have leveraged the growth with greater capacity of response to the markets under constant changes.

Through our On-Demand infrastructure our client can consume:

Infrastructure as a service;
Disaster Recovery as a Service;
Backup as a service, among others.

Management of Environments:

Framework for integrated monitoring of events;
Management and support of operating systems, databases, middleware and commercial applications, both in the client-server architecture and in web applications;
Batch production and processing: implementation and execution of processes through automation tools;
Network and connectivity management;
Deployment and support of LANs and their several components

End User Service – Help Desk e Field Services

To fulfill the purpose to always provide good services to the users of our clients, CSU’s clients can count on a unique and precise service, focusing on ensuring a more efficient IT, with a service through new Technologies such as bots, analytics, among others.

Here are some services we deliver through our Service Desk and Field Services:

Remote service through multiple channels of interaction (remote control, chat and telephone);
Management of user incidents;
Dispatch of calls to other partners of our clients;
Management of scale of internal and third-party incidents;
Focus on FCR – First Call Resolution;
Self-Support;
Management of the SLAs agreed with our clients;
Local support;
Support for VIPs;
Hands & Eyes;
IMAC/D;
Inventory management;
Support 24×7

Secondary Data Center at Belo Horizonte – Distance of 500 km and Cloud Based;
Replication via internet – Without the necessity of specifics L2L links;
Public Cloud as DR – AWS, Azure or Bluemix utilization as a DR option;
Low cost – DR needs to be financially justified.

24×7 Managing and Supporting services through a totally capable NOC for traditional and Cloud environments;
Public Cloud environment management with optimized tools and procedures to offer higher control and availability;
Support to the main operating systems, database, middlewares and market ERP’s;
IT infrastructure security management in compliance to the main international standards with the PCI certification;
Optimized tools and procedures drawn for cloud.

Competitive Advantages

Expertise Over 25 years of experience in mission-critical operations, through processing over 6 billion transactions of means of payment.
Flexibility Charge according to consumption.
IT Governance Best market practices such as ITIL and CoBIT, without disregarding the controls of decision-making rights to the reality of each one of our clients.