Contact Solutions

Complete cycles for productivity gains, cost reductions and operational quality

  • SAC AND RELATIONSHIP
  • COLLECTION AND CREDIT
  • SALES AND RETENTION
  • BACK OFFICE

Client relationship platform through digital multichannel.

Lower complexity processes and interactions through automated applications.

Integrated Management of the Credit and Collection Journey.

Multichannel platform with proactive actuation to monetize the complete client life cycle.

Analytical solution of the interactions of all channels to enhance its clients' experiences.

Evolution of Relationship 2.0, serving various channels with integrated resources to understand the clients’ needs.

Technology and Infrastructure

  • Continuous Operation

    Staff is available 24 hours a day, seven days a week, using state-of-the-art monitoring tools

  • Strategy

    Strategic partnerships with the market leading technology manufacturers, making it possible to always offer its clients the best solutions and tools

  • Preventive Plan

    Contingency plan reviewed on a monthly basis, ensuring the continuity of services and data integrity during interruptions.

Concept View

The View Concept is a CSU Contact innovation for website infrastructure.
Performed on the horizontal plane, it brings together the best in system, infrastructure, security and distinctive human resources management practices, through a structure that is focused on the professional development and the quality of life of employees. It offers 390 parking spaces; fiber optic connection; two restaurants; Corporate University and Training Center featuring laboratory-standard rooms;  a lounge with a snack bar, a bookshop and a bank branch; a Cyber Space; a multi-purpose court and medical facilities with gynecologists, speech therapists, dentists and GPs on duty, easy access by bus or train – in front of the site.
  • Library
  • Restaurant
  • CSU Institute
  • Cyber Space
  • Mini Medical Office
  • Operation
  • Polysportive court
  • Odontological office

Our Pillars

PEOPLE

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QUALITY

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PLANNING

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Competitive Advantages

  • Independence You have no corporate or exclusive relationship with your customers.
  • Expertise More than 17 years in the market.
  • Customizations Portfolio of services and products 100% parameterizable, according to the customer's needs.
  • Database Segregation Strategic information and confidences are strictly separate.
  • Safety Contingency infrastructure ensured according to the highest standards of confidentiality and integrity of customer data.

The History of the Contact Division

Certifications

2

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