Complete cycles for productivity gains, cost reductions and operational quality
Client relationship platform through digital multichannel.
Lower complexity processes and interactions through automated applications.
Integrated Management of the Credit and Collection Journey.
Multichannel platform with proactive actuation to monetize the complete client life cycle.
Analytical solution of the interactions of all channels to enhance its clients' experiences.
Evolution of Relationship 2.0, serving various channels with integrated resources to understand the clients’ needs.
Technology and Infrastructure
The History of the Contact Division
Creation of CSU.TeleSystem business unit
Beginning of the activities providing BPO services for clients of the CardSystem business unit;
CSU.TeleSystem becomes CSU.Contact and the new Alphaview site, the contact center city, is inaugurated, with investments of around R $ 11 million.
Launch of the C360, a platform that integrates database (BI, analytics and statistical modeling), campaign manager and multiple online and offline activation channels, enabling the development of programs for acquisition, recovery, customer relationship and more efficiently and cost reduction.
C360 begins its pilot project, an important phase that allows CSU to know the customer base and present to the customer the benefit generated by the platform.
Development of four new products: Insights, CSU.Contact 3.0, Bots and Proactive.
Development of a new product: CSU.Contact Collections
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