Complete cycles for productivity gains, cost reductions and operational quality
Client relationship platform through digital multichannel.
Lower complexity processes and interactions through automated applications.
Integrated Management of the Credit and Collection Journey.
Multichannel platform with proactive actuation to monetize the complete client life cycle.
Analytical solution of the interactions of all channels to enhance its clients' experiences.
Evolution of Relationship 2.0, serving various channels with integrated resources to understand the clients’ needs.
Technology and Infrastructure
The View Concept is CSU.Contact’s innovation for site infrastructure. It was built in a horizontal plan, bringing together the best systems, infrastructure, security and excellent human resources management, with a structure focused on professional development and improving the quality of life of its employees. The Alphaview Operational Center in Barueri, in Greater São Paulo, was built based on this concept and, thus, CSU Contact has become one of the most modern and structured companies to provide customer relations services.
The Alphaview site has 25,000 sq.m. of operational facilities in an area of 32,000 sq.m., with two data centers (Tier II and Tier III), both of which are equipped with state-of-the-art technology, as well as several other advantages such as: 390 parking spaces, fiber optic connections, two restaurants, Corporate University, Training Centers with all rooms following laboratory standards, cafeteria, bookstore, bank branch, Cyber Space, sports court, clinic with gynecologists, speech therapists, dentists and general practitioners, as well as easy access by bus or train, with stations across from the site.
The History of the Contact Division
Creation of CSU.TeleSystem
Launch of BPO services to CardSystem clients.
Renaming of CSU.TeleSystem to CSU.Contact and launch of the new Alphaview site, the contact center city, with investments of around R$11 million.
Launch of C360, a platform that integrates database (BI, analytics and statistical modeling), campaign manager and multiple online and offline activation channels, making it possible to develop acquisition, recovery, collection and customer relations programs with greater efficiency and cost reduction.
C360’s first pilot project, allowing CSU to get to know its client base and show clients the benefits generated by the platform.
Development of four new products: Insights, CSU.Contact 3.0, Bots and Proactive.
Development of a new product: CSU.Contact Collections
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