New Generation of the Contact Center
The world has changed. Clients and consumers also. Portability reaches consumers and companies cutting costs and increasing competitiveness. CSU.Contact has arrived to revolutionize the market:
- Systemic capacity – Management and development culture in systems in high and low platform;
- Platform of more than US$ 100 million worth of assets from developed systems;
- BPO Full Service – Added services for Processing, Client Loyalty, BI, Credit and Collection.
- Capillarity – Network of multi-sites strategically chosen and mirrored for added security and performance;
- Megasites – Living Centers aimed at efficiency, quality and productivity;
- Differentiated Human Resource Management – High capacity of attracting and retaining the best talent.
- Expertise – A company of the CSU Group with 18 years of experience in the sector;
- Independent Company – Neutrality, cost management, profitability and competitiveness;
- Publicly-traded – Transparency and soundness. One of the first 100 companies to be listed in the Novo Mercado of the São Paulo Stock Exchange, a select group of companies with the highest level of Corporate Governance.
Our newest site confirms the strategy and business model of the Contact Center. It represents an opportunity to improve the business of our customers and to boost the performance of our Contact Center operations by offering what is best in the market:
- Avaya Platform;
- Tools for compliance with decree 6.523/2008;
- Remote access to operations (systems, voice, conference);
- Security Systems;
- Contingency Systems;
- Specialized 24 x 7 support teams.
Additionally, CSU.Contact has the greatest potential for systemic development applied to the customer care processes with more than U$ 100 million assets in technology (hardware and software) and the greatest number of system lines ever developed by any other Contact Center company.
- Horizontal Plan: layout suitable for operation, which results in better operational management;
- Horizontal plan of over 32 thousand m2;
- The best layout concept for Contact Center operations;
- Meeting rooms, customer areas, auditorium, remote monitoring.
- Praça de conveniência que favorece a convivência dos funcionários no site, tornando-o mais do que um local de trabalho: franquia de restaurante/lanchonete, cyber-café, loja de conveniência, agência bancária, book store, lan-house. Área verde para contato com a natureza, o que favorece a uma melhor qualidade de vida.
- Easy transport by train, subway and bus. Located 10 meters from a station of the metropolitan São Paulo train service with connections to the subway lines. Bus stops nearby.
- CSU Institute: Since its inauguration in 2003, the CSU Institute has been known for promoting the digital inclusion of youngsters and adults that are seeking insertion or reinsertion in the labor market, contributing with their training in several applications. It will begin to intensely promote the full training and the human development of the community it serves in the region.
- CSU University: Aimed at the education and development of the professional who is working at CSU. Its intention is to train, develop and specialize our employees through partnerships with information technology, language and e-learning schools, among others.
- Training area: one of the largest training areas with the total capacity for more than 1,000 people/day. Technical and behavioral training rooms and auditoriums.
Comfort and Benefits
- Walk-in clinic with a general practitioner, gynecologist, speech therapist, lab collection points and a dentist.
- Several meal options for the collaborators, with an industrial restaurant, a large cafeteria and self-service machines.
- Customer service positions in accordance with rule NR17. Antimicrobial carpet. Environments with good natural lighting.
- Decompression rooms with cable TV and internet.
The best network of multi-sites with the best infrastructure, winning management teams and better cost/benefit conditions are the highlights offered by CSU.Contact. An independent self-sustaining company, with the best global technology, high financial capacity and that is ready to fly in order to attain the leadership of its business market.
CSU.Contact. Take part in the New Generation.